Our Policies

We always play by the rules! Here are the rules: 

1) We always aim to restore your appliance to a like-new condition. The level to which we can repair your appliance depends on what kind of shape it’s in when we receive it.

2) The actual cost of your repair may differ slightly from the estimate, depending on what we see once we open up your appliance.

3) Payment in full upon delivery of repaired appliance(s). Cash is preferred.

Classic accepts Zelle, PayPal,Venmo, and cash.

4) Customers will be charged a $10 refundable deposit upon drop off, deducted from the overall price of the repair at the end of service.

5) Pickup/delivery fee depends on location. There may be a minimum quantity of appliances.

6) The following situations may be subject to an additional charge: you missed your pickup/delivery day, or you changed your mind after we picked up your appliances.

Certain destinations are only serviced by select shipping methods. Depending on the shipping address you specify, you will only be offered shipping method options that are valid for that address type.

Orders can be shipped to APO/FPO military addresses. However, not all items can be shipped to APO/FPO addresses, and orders are shipped via the United States Postal Service (USPS) Ground Advantage Service.

The U.S. Department of Transportation (USDOT) restricts air shipment of items containing hazardous materials that could contribute to a fire or other mishap on board an aircraft. Aerosol products in pressurized spray containers (e.g., hairspray, shaving cream, deodorant, some perfumes) and products containing flammable, volatile or corrosive chemicals (e.g., aftershave, nail polish, nail polish removers) have this restricted status. This is why Ground Shipping is required for all such items. We cannot ship some aerosol, nail polishes and alcohol-based products to Alaska or Hawaii. These products are considered hazardous materials and are required to be shipped by ground-only transport due to air transport restrictions and regulations.

7) 100% customer satisfaction guarantee. If you’re not satisfied, let us know why, and we’ll work with you to find a solution.